Refund policy

Return Period
You have 30 days from the date you receive your order to submit a return request.

Product Condition
Items must be returned new, unused, unwashed, and in their original packaging, with all tags intact.
Any damaged or incomplete product cannot be refunded.

How to Make a Return
Contact us by email at 📧 info@maisonmontrel.com to notify us of your return.
Please provide your order number and the reason for the return.
We will send you the necessary instructions to complete the return.

Return Costs
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
A return label may be provided upon request.

Refund
After receiving and inspecting your return, we will confirm by email whether your refund has been approved or denied.
If approved, the refund will be issued to the original payment method within 5 to 10 business days.

Exchanges
If you would like to exchange a product for a different size or color, follow the same return procedure and indicate your request in the email.

Items Not Eligible for Return
All of our products are eligible for return under the conditions mentioned above.

Return Contact
For any questions or assistance, please do not hesitate to contact us:
📧 info@maisonmontrel.com
We are at your disposal to assist you throughout the process!