Terms of service

General Terms and Conditions

This website is operated by Montrel. Throughout the site, the terms “we,” “our,” “us,” and “entrepreneur” refer to Montrel. Montrel offers this website, including all information, tools, and services available on this site, to you, the user, provided that you accept all the terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including the additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the legal age in the state or province where you reside, or that you are of legal age in the state or province where you reside and have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws) while using the Service.

You must not transmit any worms, viruses, or any code of a destructive nature.

Any breach or violation of any of the Terms will result in the immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

The following definitions apply to these General Terms and Conditions:

Withdrawal period: the period during which the consumer may exercise their right of withdrawal; 14 days.
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.
Date: 18-12-2024
Ongoing transaction: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligations are spread over time.
Durable data medium: any means that enables the consumer or the entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s option to cancel the distance contract within the withdrawal period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusively through one or more means of distance communication.
Means of distance communication: methods that can be used to conclude a contract without the consumer and the entrepreneur being present in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Email address: info@maisonmontrel.com
CHAMBER OF COMMERCE: 78289386
VAT Number: NL003027322B20
Address: Pannenstraat 18 Belfeld Pannenstraat 18 Belfeld 5951DE (This is not a visiting and/or return address. Returns sent to this address will not be refunded.)

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur, every distance contract, and every order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions may be consulted at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon the consumer’s request.

If, in addition to these General Terms and Conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting General Terms and Conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially null and void or annulled, the agreement and these General Terms and Conditions shall otherwise remain in force, and the provision concerned shall be replaced without delay by mutual agreement with a provision that most closely reflects the intent of the original provision.

Situations not covered by these General Terms and Conditions shall be assessed “in the spirit” of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted “in the spirit” of these General Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, they faithfully represent the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

All images, specifications, and data included in the offer are indicative and cannot give rise to compensation or termination of the agreement.

The product images constitute a faithful representation of the products offered. The operator cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.

Each offer contains information in such a way that it is clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:

• the price, excluding customs clearance charges and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will apply the special scheme for postal and courier services in connection with imports. This scheme applies if the goods are imported into the destination country within the EU, which is the case here. The postal and/or courier service will collect the VAT (whether or not added to the customs clearance charges) from the recipient of the goods;
• any shipping costs;
• the manner in which the agreement will be concluded and the actions required for this purpose;
• whether or not a right of withdrawal exists;
• the method of payment, delivery, and performance of the agreement;
• the period for accepting the offer or the period during which the entrepreneur guarantees the price;
• the level of the distance communication rate if the costs of using the means of distance communication are calculated on a basis other than the standard basic rate for the means of communication used;
• whether the agreement will be archived after its conclusion and, if so, how it can be consulted by the consumer;
• the manner in which the consumer may, before concluding the agreement, verify and, if necessary, correct the data provided under the agreement;
• the languages, in addition to Dutch, in which the agreement may be concluded;
• the codes of conduct to which the entrepreneur is subject and the manner in which the consumer may consult these codes of conduct electronically; and
• the minimum duration of the distance contract in the case of an ongoing transaction.

Optional: available sizes, colors, type of materials.

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions established therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until receipt of this acceptance has been confirmed by the entrepreneur, the consumer may terminate the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur shall take appropriate security measures.

The entrepreneur may, within the legal framework, obtain information regarding the consumer’s ability to fulfill their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this investigation, the entrepreneur has valid reasons not to conclude the agreement, they are entitled to refuse an order or request or to attach special conditions to its execution, stating the reasons for their decision.

The entrepreneur shall provide the following information together with the product or service supplied to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data medium:

• the visiting address of the entrepreneur’s establishment where the consumer may submit complaints;
• the conditions and the manner in which the consumer may exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;
• information relating to existing warranties and after-sales services;
• the information referred to in Article 4, paragraph 3, of these General Terms and Conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
• the conditions for terminating the agreement if it has a duration of more than one year or is of indefinite duration.

In the case of a fixed-term transaction, the provision of the previous paragraph applies only to the first delivery.

Every agreement is concluded subject to the suspensive condition of sufficient availability of the products concerned.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to terminate the agreement without giving any reason within a period of 14 days. This withdrawal period begins on the day following receipt of the product by the consumer or by a representative previously designated by the consumer and notified to the entrepreneur.

During the withdrawal period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises the right of withdrawal, they shall return the product to the entrepreneur with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The consumer must communicate this by means of a written message or an email. After declaring the intention to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the delivered goods were returned on time, for example by means of proof of shipment.

If the customer has not expressed their intention to exercise the right of withdrawal or has not returned the product to the entrepreneur after the expiration of the periods referred to in paragraphs 2 and 3, the purchase shall be considered final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur shall refund that amount as soon as possible and no later than 14 days after the withdrawal. This is provided that the product has already been received by the entrepreneur or that conclusive proof of a complete return can be presented.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer or, at least, in due time before the conclusion of the agreement.

The exclusion of the right of withdrawal is only possible for products:

• that have been created by the entrepreneur according to the consumer’s specifications;
• that are clearly of a personal nature;
• that cannot be returned due to their nature;
• that deteriorate or expire rapidly;
• whose price is subject to fluctuations in the financial market over which the entrepreneur has no control;
• newspapers and individual magazines;
• audio and video recordings and computer software whose seal has been broken by the consumer;
• hygiene products whose seal has been broken by the consumer.

The exclusion of the right of withdrawal is only possible for services:

• relating to accommodation, transportation, catering, or leisure activities that must be performed on a specific date or during a specific period;
• whose performance has begun with the consumer’s express consent before the expiration of the withdrawal period;
• relating to betting and lotteries.

ARTICLE 9 – PRICE

I reserve the right to change the prices of the products and/or services offered during the validity period of the offer, including in the event of changes to the VAT rate.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market over which the entrepreneur has no control, with variable prices. This link to market fluctuations and the fact that the stated prices are indicative prices will be specified in the offer.

Price increases within three months after the conclusion of the agreement are only permitted if they result from legal provisions.

Price increases from three months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated them and:

• result from legal or regulatory provisions; or
• the consumer is entitled to terminate the agreement on the day the price increase takes effect.

The place of delivery within the meaning of Article 5(1) of the 1968 Turnover Tax Act is located in the country where the transport begins. In this case, the delivery takes place outside the EU. Subsequently, the postal or courier service will charge the customer import VAT or customs clearance fees. Therefore, the entrepreneur will not charge any VAT.

All prices are subject to printing errors. We accept no liability for the consequences of printing or typographical errors. In the event of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal and/or regulatory provisions in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for a use other than its normal intended use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defective or incorrectly delivered product must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
• the delivered products have been exposed to abnormal conditions or have been handled negligently or contrary to the entrepreneur’s instructions and/or the packaging;
• the defect results wholly or partly from regulations established or to be established by the government regarding the nature or quality of the materials used.

ARTICLE 11 – PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be interpreted as indicating that all information in the Service or on any related website has been modified or updated.

ARTICLE 13 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.